Welcome to 2-1-1 Northeast Region

What is 2-1-1?

2-1-1 is the one number to call to find or give help in Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington counties.

2-1-1 is an easy-to-remember telephone number to call for free and confidential community referral that connects callers with resources providing food, shelter, rent assistance, clothing, child care options and other types of community assistance. Trained referral specialists are multi-lingual and available to help individuals find the help they need.

Whatever the need, our 2-1-1 Call Center has the information and expertise to make the right connections.


Your Connection to Intellectual and Developmental Disabilities Services

DDInfo gives you access to program and service information specifically for individuals with intellectual or developmental disabilities in the Capital Region.



Disaster Planning

2-1-1 is a critical information system which is necessary prior to, during and after a community crisis such as an attack, flood, fire, or other local or national tragedy. Prior to a community crisis, it is critical that an information system is in place that will respond to the crisis at a moment's notice.

2-1-1 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs. It was instrumental in the days after damage from Irene and Lee in 2011 by providing emergency shelter information, FEMA application assistance, free volunteer home and business cleanup and by creating and updating a disaster resource and referral guide.

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